MEG Employee Access

For those accessing Remote Desktop, click the link, download, open, hit connect and enter your login credentials (MNE\username and password). Must login twice. Mac users, download RD Client from the app store.

Citrix Workspace download | Citrix troubleshooting | For Mac Citrix Receiver 12.9.1 | Citrix Workspace (tested with Mojave 10.14.2)

IT Support

MEG IT Support

If you need IT support please click on the Support Tickets link and create a helpdesk ticket or email the support email address below.

Support Tickets

or email support@mnepilepsy.net

IT After Hours On Call Support

For after hours support please email IToncall@mnepilepsy.net.  The on call person will be notified text and email and will work on your issue.  Below is the the on call schedule and contact information for who is on call.

Children’s Secure Access Page
Children’s Help Desk | 651-855-2500 (3-2500 internal)

Excellian Access

Token User Access
Allina Health Service Desk |
612-262-1900 or 1-800-315-4085