IT Specialist

Roseville

Posted 4 weeks ago

Minnesota Epilepsy Group is the largest and most comprehensive adult and pediatric epilepsy program in the Midwest. As a regional referral facility, we are the recognized leader in treating epilepsy and other seizure-related conditions in infants to the elderly. We are a national, state-of-the-art, Level 4 epilepsy center committed to enhancing each patient’s quality of life and maximizing seizure control.

Job Summary:

Essential Position Functions:

Setup, install and configure hardware including workstations, printers, scanners, and other related network equipment
Setup, install and configure software on workstations and other network components
Monitor Service Desk for IT issues and address the issues in a timely fashion
Troubleshoot and solve problems employees are experiencing with personal computers, mobile computers, smartphones, LAN/WAN connections, video cameras, card readers and software functions at various locations
Ensure systems are updated with the latest security updates on operating systems and applications
Manage user accounts on LAN/Cloud
Enforce security measures provided within the IT Policy
Assist the IT Team in the supporting and maintaining the VoIP and voicemail system
Assist keeping the network software and hardware inventory
Assist in maintaining software and hardware licensing information
Assist in coordination of vendor activities
On-Call Rotation Responsibilities:
- Being available outside of regular working hours to address critical issues
- Responding to alerts and escalations promptly
- Performing necessary troubleshooting and temporary fixes until the issue can be fully resolved during regular business hours

Communicate effectively with all levels of personnel
Performs other duties as assigned

Qualifications:

Minimum Qualifications:

Associate’s or Bachelor’s Degree in computer science or similar field preferred
Four (4) years of experience in the computer technology field
An understanding of networking principles (TCP/IP, DNS, DHCP, LAN, and WAN).
Valid driver’s license
Experience with a wide variety of computer software packages and hardware platforms
Experience in setting up and installing personal computers
Ability to communicate effectively in written and oral form
Ability to perform all essential position functions under the working conditions as described

Desired Qualifications:

Experience supporting Microsoft Windows 10/11 operating systems
Experience in Microsoft Office 365 and its various applications is desired
Experience with Voice-over-IP is a plus
Experience with Help Desk software
Network + and/or A+ technical training is desired

Starting Salary $23.00

Minnesota Epilepsy Group PA is an Equal opportunity employer.

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