Phone Triage

St. Paul, MN
Posted 3 weeks ago

Department:                  Nursing

Status:                          Non-Exempt

Reporting Function:         Practice Operations Manager


Major Accountability: Responsible to the Practice Operations Manager to deliver quality, safe patient care in an ethical manner.  Coordinate care with nurse clinicians, patient coordinators, adult, and pediatric physicians to deliver friendly, safe, and customer service-oriented nursing care.

Major Duties and Responsibilities:

  1. Work in collaboration with pediatric and adult nurses to coordinate care for a specific caseload of patients through phone contact.
  2. Provides patient education and assessment.
  3. Maintain current licensure and basic life support certification.
  4. Utilize standing orders to manage refill requests per protocol and functions as a liaison between patients, physicians, pharmacy and staff in the management of prescription refill requests.
  5. Utilize techniques of therapeutic communication with patients and families of various social, cultural, economic and educational backgrounds.
  6. Receives and provides immediate responses to inquiries and patient referrals. Establishes immediate relationship between referral sources and the clinic.
  7. Interfaces with hospital departments and physicians to facilitate admission process.
  8. Evaluates financial reimbursement for proposed hospitalization and intervention and obtains pre-certification for intervention.
  9. Provides overview of services to be provided during hospitalization to patients, families, payers and referral sources.
  10. Notifies payer of admission and expected course of treatment and assigns initial length of stay in accordance with standards of care criteria as outlined in utilization.
  11. Tracks data regarding intake and referral sources.
  12. Review patient records to complete a variety of forms and requests (DMV, school, prior authorization) with accurate and timely medical information.
  13. Maintain and enhance current nursing and sub-specialty knowledge base and skill through continuing education.
  14. Develop and maintain positive working relations with all MEG employees and other departments as a responsibility in fulfilling all job functions.


  1. High School diploma.
  2. Medical Assistant Associate of Applied Science degree from an accredited college.
  3. Certification from the American Association of Medical Assistants.
  4. P.N. degree from an accredited college.
  5. P.N. license from the State of Minnesota Board of Nursing.


Position Requirements:

  1. Will consider new graduate.  Experience with patient scheduling, patient intake, registration preferred. Prior medical, neurology, specialty care experience preferred.

Essential Functions:

  1. Ability to effectively communicate in English both oral and written formats.
  2. Ability to be detailed oriented.
  3. Ability to work independently and exercise good judgement as it relates to patient care issues.
  4. Ability to remain calm and maintain professional behavior in stressful situations.
  5. Ability to bend, stoop, twist, and lean multiple times per day.
  6. Ability to provide first line intervention for seizure occurrences and/or interrupt patient engaging in dangerous or aggressive behaviors.
  7. Ability to maintain effective working relations with varied levels of individuals. For example a range could be a patient to referring physician.
  8. Maintain confidentiality/privacy as described in MEG’s policies and as described by HIPPA.
  9. Abide by security rules as defined by MEG’s policies and as described by HIPPA


This job description is not intended to be all-inclusive and may be expanded to include other duties and responsibilities that management may deem necessary from time to time.


Minnesota Epilepsy Group PA is an equal opportunity employer

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